ISO 20000:2018 Certification

Optimize your IT service management and deliver excellence in IT services with ISO 20000:2018. Align your IT services with global best practices.

ISO 20000:2018 Certification helps organizations establish and maintain a robust IT Service Management System (ITSMS) aligned with international best practices. It ensures consistent, high-quality IT service delivery.

Our ISO 20000:2018 services assist organizations of all sizes in achieving compliance and improving IT service efficiency.

What is ISO 20000:2018?

ISO 20000:2018 is an international standard for IT Service Management. It provides guidelines for establishing, implementing, maintaining, and continually improving an IT Service Management System (ITSMS).

Key Elements

  • Service management system policies and objectives
  • Planning and implementation of IT services
  • Service delivery processes and controls
  • Continual improvement and monitoring

Who Should Get ISO 20000 Certified?

Organizations providing IT services, including IT departments, managed service providers, and IT consulting firms aiming to enhance service quality and compliance.

Certification Process

  • Gap Analysis: Assess current IT service management practices against ISO 20000:2018 standards.
  • ITSMS Implementation: Develop policies, processes, and procedures for service management.
  • Internal Audit: Evaluate readiness and compliance of IT service processes.
  • Certification Audit: External audit by an accredited certification body.

Benefits

  • Improved IT Service Quality: Standardized service delivery processes.
  • Enhanced Customer Satisfaction: Reliable IT services increase client trust.
  • Operational Efficiency: Streamlined IT processes and reduced downtime.
  • International Recognition: Aligns IT services with global standards.

ISO Assistance

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Quick Highlights

  • ISO 20000 ensures quality IT service management
  • Applicable to IT organizations and service providers
  • Improves operational efficiency and reliability
  • Internationally recognized certification

Frequently Asked Questions

ISO 20000:2018 is an international standard for IT Service Management, helping organizations standardize and improve IT service delivery.

IT service providers, IT departments, and organizations delivering IT services to ensure quality and compliance.

Generally 3 to 6 months, depending on organization size and IT service complexity.

No, but it is highly recommended for IT organizations seeking service excellence and compliance.

Enhances IT service quality, improves customer satisfaction, ensures compliance, and boosts operational efficiency.

Yes, ISO 20000 can be implemented in small IT organizations to standardize services and enhance client trust.

ISO 20000 certification is valid for 3 years, with annual surveillance audits to ensure ongoing compliance.

Yes, it standardizes IT service processes, ensures quality delivery, and boosts customer trust and satisfaction.